Customer Support

Customer Support

Your team at TruAcre is dedicated to providing on-farm support when you need it.

Call our staff at 800-260-8366 for support.

Spring planting success: Is your Farm Set up?

So far this spring, we’ve been blessed with a good share of sunny days and we’re hearing many growers excited to start putting seed in as early as this week! We want to help set you up for spring planting success!

Here are five things that you should complete before putting your first seed in the ground. If you need guidance in any of these, please reach out to us!

TruAcre Kinze test planter in field, spring planting success

1) Update Your Software: Newer monitors usually come out with a software update annually (sometimes more often!) We typically see errors occur within the monitor and products on the planter when an outdated software version is being used.

2) Perform Your Health Checks: Most monitors can conduct a “health check” to ensure the technology on your planter is working properly. Check out this video for a how-to on performing a health check on a Precision Planting Gen 2 20|20.

3) Check Your Off-set Timing: When not set correctly, it is possible to have overlap or gaps within your field.

4) Calibrate Your Meters: We recommend calibrating your meters annually to ensure operating at max efficiency. We offer a meter calibration service!

5) Remember Your Documentation: Set up your farms, field, hybrids, measurements, etc. within your monitor to ensure you are set up for success!

-TJ

How to Install Updates on a Precision Planting Gen 3 20/20 Monitor

Watch this short clip to learn how to install software updates on your Precision Planting Gen 3 20|20 monitor.

Quick Steps:

1) Go to the Precision Planting website (www.precisionplanting.com)
2) Click on SUPPORT, then SOFTWARE UPDATES at the top of the page
3) Click on the download that applies to the Gen 3 20|20; a download will begin and a box will appear at the bottom of your screen
4) Choose to SAVE the file and insert a USB drive into your computer to save the file to
5) Insert the USB into the left side of your Gen 3 > click SETUP > DATA > SOFTWARE UPDATE
6) Choose INSTALL FROM USB

If you have any questions, please call us at 800-260-8366 or Contact Us online!

How to Install Updates on a Precision Planting Gen 2 20/20 Monitor

Watch this short video on how to update your Precision Planting Gen 2 20|20 with the latest software updates to keep your monitor running smooth.

Quick Steps:

1) Go to the Precision Planting website (www.precisionplanting.com)
2) Click on SUPPORT, then SOFTWARE UPDATES at the top of the page
3) Click on the download that applies to the Gen 2 20|20; a download will begin and a box will appear at the bottom of your screen
4) Choose to SAVE the file and insert a USB drive into your computer to save the file to
5) Insert the USB into the left side of your Gen > click SETUP > DATA > SOFTWARE UPDATE
6) Choose INSTALL FROM USB

If you have any questions, please call us at 800-260-8366 or Contact Us online!

How to Transition from SeedSense to YieldSense on Your Precision Planting Gen3 20/20 Monitor